SinglePipe FAQ's
Do I need to have my computer turned on when I talk on the phone?
Your computer does not need to be turned on when using SinglePipe Digital Voice service.
Do the people I call need a computer?
No, they only need a working phone. They will not be aware that you are using SinglePipe Digital Voice service, unless you tell them.
Must I speak through a computer to use SinglePipe Digital Voice service?
No, you speak through an ordinary touch-tone telephone connected to a SinglePipe provided Phone Adapter.
Does the person I am calling need to have SinglePipe Digital Voice service too?
No. You can call anyone at any phone number using SinglePipe’s service.
What types of telephones work with your service?
Virtually any touch tone telephone can be used with SinglePipe Digital Voice service. Corded and cordless telephones both work well.
Can I use a fax with SinglePipe Digital Voice service?
SinglePipe customers have experienced high success in placing and receiving fax transmissions, however SinglePipe has not yet certified support for fax usage.
Can I still use the Internet while making calls?
Yes. Your computer and SinglePipe services can share the internet connection.
Can I use your service with my home alarm system or personal emergency response services company?
You may connect any telephone communication device to your SinglePipe's adaptor. However, SinglePipe recommends that you keep a simple phone line for a home or personal emergency response device. Remember, the SinglePipe service depends upon your broadband internet connection and electric power. If the connection goes down, or if power is not available, you will not be able to make or receive calls, nor will your alarm system. Please consult with a qualified alarm system technician before connecting your alarm system to a SinglePipe Digital Voice line.
How is this different from dialing 911 on a regular land line?
SinglePipe routes your call to your local emergency response center over the traditional 911 network determined by the physical address you supplied when you activated 911. If we do not have the correct address, your call cannot be routed to the corresponding emergency response center for your area. You will also need to state the nature of your emergency promptly and clearly, which may include providing your location and telephone number, as the local emergency response center personnel may not be able to see the information SinglePipe sends along with your call. In the event traditional 911 methods are unavailable or fail, SinglePipe sends your 911 call to national emergency response center. Trained emergency response agents will then route the call to local authorities.
What are your customer service hours and how do I contact you with questions?
Our customer service hours are: 7 a.m. - 7 p.m. Eastern Standard Time