SinglePipe Hosted VoIP

What it is: SinglePipe's Hosted VoIP (Voice over IP) solution delivers business-class phone service over any broadband IP connection. It's a fully "hosted" phone system that delivers all of the calling features and functions businesses need from a traditional, “on site” phone system (as well as some exciting new user tools) – but without the need for expensive PBX, without the hassle and expense of maintaining it, and without the cost of multiple phone and data lines. Below is a list of SinglePipe Hosted VoIP's specific features and functions.

Personal Features Group and Enterprise Features
  • Alternate Numbers
  • Anonymous Call Rejection
  • Auto Callback
  • Barge In Exempt
  • Call Forwarding
  • Always/Busy/No Answer
  • Call Forwarding Remote Access
  • Call Forwarding Selective
  • Call Notify
  • Call Return
  • Call Transfer
  • Call Waiting
  • Calling Line ID and Name Delivery
  • Calling Line ID Blocking and Override
  • Cancel Call Waiting
  • Call Pickup
  • Distinctive Alerting
  • Diversion Inhibitor
  • Do Not Disturb
  • Extension Dialing
  • Instant Group Call
  • Last Number Redial
  • Priority Alerting
  • Push to Talk
  • Selective Call Acceptance
  • Selective Call Rejection
  • Sequential Ring
  • Shared Call Appearances
  • Simultaneous Ring
  • Speed Dial
  • Three-Way Calling
  • Voice Portal Calling
  • Account Codes
  • Authorization Codes
  • Auto Callback
  • Call Centers
  • Call Intercept
  • Call Park and Pickup
  • Calling Group ID Delivery
  • Calling Plan (Incoming and Outgoing)
  • Click-to-Dial Directories
  • Configurable Feature Access Codes
  • Departmental Provisioning Enterprise Administrator
  • Hunt Groups
  • Least Cost Routing
  • Loudspeaker Paging
  • Multi-site dialing plans
  • Music on Hold
  • Series Completion
  • Voice Mail
  • Video Mail
  • Voice Virtual Private Networking

How it works: Your handsets connect to your local area network (just like your computers and other IT equipment), while the call switching and feature/function control (formally provided by an on site PBX) comes over a single, fully converged IP connection to SinglePipe's own network and carrier-grade VoIP service platform (hosted in SinglePipe's commercial grade data center). And, it's all backed by SinglePipe's unsurpassed customer service, support and training. Below is a diagram on how SinglePipe Hosted VoIP works.



The bottom line: SinglePipe Hosted VoIP is a less expensive and simpler way to buy a phone system and phone service with the latest features and functions - all from one vendor, all on one bill, and with monthly costs up to 40% less than you are paying now!

The following table is a comparison of SinglePipe Hosted VoIP vs. an On-Site IP PBX-based phone system

Hosted VoIP IP PBX
Scalability Unlimited Limited
Multi-Site
  • Uniform Dialing
  • Identical Feature Sets
 Multiple Dialing Plans and Feature Set Potential
Total Cost of Ownership Lower Higher: On Site Support Staff, Higher Cost Access (PRI vs. T1), On Site PBX Purchase Required
Standards Broadband Properties Summit
  • Open
  • Equipment Flexibility
  • SIP-Based
Reliability, and Survivability
  • Carrier-Grade - Typically well over “Five 9s”
  • Located in Hardened, Remote Data Center
 Variable Quality
Technology Risk Low - Service Provider Delivers New Features as Developed High – Costly Upgrades Eventually Required

The Business Case for SinglePipe Hosted VoIP:

  • Dramatically Lower Costs - from dramatically lower up front capital expense requirements, from free calling between company locations nationwide and from up to 40% lower monthly service and maintenance costs. And, it's delivered by a fully integrated voice and data network, all from one vendor, and all on one monthly bill.
  • Optimized Telecom Spending - unlimited calling capacity, which can be added and subtracted one user at a time, anytime (moves, adds and changes are free). Costs can be allocated down to the individual user for optimum cost measurement and management.
  • Carrier-Grade Reliability - SinglePipe Hosted VoIP provides carrier-grade reliability, thanks to our certified CLEC network, nationwide availability and years of VoIP services delivery experience.
  • Increased Productivity from Enhanced Features and Functions - SinglePipe Hosted VoIP provides "Fortune 500" level communication tools for your employees, duplicating and adding to the features and functions provided by your existing phone system. They include Unified Messaging, Find-Me/Follow-Me, Virtual Call Center, Auto Attendant and Conferencing. Users can access and configure these services in real-time, over the Internet, through a convenient, easy to use and password protected Account portal. And, these services will be the same in every one of your locations, increasing the productivity and eliminating retraining time for mobile employees.
  • Reduced Phone System Management Headaches - You don't need any in-house expertise. SinglePipe does all the work.
  • Complete Geographic Flexibility - SinglePipe Hosted VoIP is multi-site ready, can be installed very quickly, and offers full phone number portability. It can be deliverable by multiple types of broadband IP access, including Cable, T1/E1, DSL and Ethernet. Separate phone numbers (DIDs) are available for sub-100 person companies/branches.
  • Embedded Business Continuity and Disaster Recovery - Your phone system sits in our hardened data center, not in your on site closet. If a disaster hits one of your locations, you're still in business, with SinglePipe routing the incoming calls elsewhere. As soon as your broadband IP connection, your location's WAN and your handsets are back on line, your phone system is back on line -- no reconfiguration or reprogramming needed.
  • Future Proof Investment - We are always adding new features and functions to our SinglePipe Hosted VoIP platform. When we do, they are automatically added to your standards-based IP router(s) and phones, without the need for new equipment upgrades or purchases. The days of phone equipment quickly becoming obsolete are over.
  • Outstanding Customer Service - As a SinglePipe customer, you get a "single point of accountability" delivery platform and unsurpassed support from our customer service organization and training teams.

If your organization is looking to replace your existing phone system, you are a great fit for SinglePipe Hosted VoIP!

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