SinglePipe Communications Privacy Policy
SinglePipe Communications
(“SinglePipe”) respects the privacy of every individual. This Privacy Policy
applies to SinglePipe retail Customers and visitors to SinglePipe websites in
the United States. The policy applies to all SinglePipe Communications
companies that collect and/or use Customer information ("SinglePipe
Companies") as well as all web sites owned and operated by SinglePipe
Companies including http://www.singlepipecom.com,
and related sites (collectively "the SinglePipe Sites"). This policy
statement provides detailed information about how SinglePipe collects and uses
information gathered about web visitors and Customers. This policy is dated and
may change from time to time, so please check back periodically to review this
information.
I. General Principles:
Personal privacy is important to SinglePipe. We respect the
privacy of every individual and take reasonable measures to protect the privacy
of information provided to SinglePipe by others. The personal information
collected by SinglePipe falls into two basic categories: (1) information
collected from and/or provided by web-site visitors to the SinglePipe Sites;
and (2) information collected about Customers. Third-party service providers or
those whose sites may appear on the SinglePipe Sites may also collect personal
information; however, their practices are not necessarily within the control of
SinglePipe.
SinglePipe employees are subject to the SinglePipe Business
Ethics Guidelines which include, among other things, compliance with legal
requirements and company policies relating to the privacy of communications and
the security and privacy of Customer records.SinglePipe employees are expected to abide by this policy
and follow applicable laws, rules, regulations, and court or commission orders
that apply to our business.Employees who fail to meet the standards embodied in the Guidelines may
be subject to disciplinary action, up to and including dismissal.
A. Information Collected Via the Internet
The information available to SinglePipe when a web visitor
is on a SinglePipe Site helps SinglePipe to improve the quality and usefulness
of our sites. In general, SinglePipe gathers some generic information
automatically to make the SinglePipe Sites more helpful to visitors. Generic
information does not reveal the identity of a visitor, and usually consists of
the Internet address assigned to the visitor's computer, the number and
frequency of visitors, the SinglePipe Sites visited, etc. SinglePipe
accomplishes this by using certain technologies, such as web log analysis,
data-tagging tools and/or "cookies.” These technologies can be used to
provide the visitor with tailored information about SinglePipe services and
help make our sites more responsive by helping to personalize each visitor's
experience. SinglePipe does not combine information collected in this way with
any personally-identifiable information. If you don't want to accept cookies,
you can set your browser to notify you when you receive a cookie and so that it
can be refused or accepted. Refusing cookies may, however, make certain
features on SinglePipe Sites unavailable.
Of course, some activities require personal information --
when making a purchase, enrolling for a referral program, using a credit card
to pay for services, submitting a resume, requesting certain types of
information, sending an e-mail to an SinglePipe Site, etc. (when provided by
web visitors who are or become Customers as a result of their visit to an
SinglePipe Site, such information will thereafter be treated as Customer
information, see below). On those sites where visitors voluntarily submit
questions, comments, feedback, suggestions, ideas or the like, SinglePipe will
treat that portion of the information as non-confidential and non-proprietary and
assumes no obligation to protect such information from disclosure.
Whenever personal information is provided on a SinglePipe
Site, it will be used for the specific purpose or to respond to the specific
request for which it was given. In most cases, there is the opportunity to
select whether SinglePipe may, or may not, use this information for additional
purposes. Individuals may also request that SinglePipe not use their
information for certain purposes by clicking on http://portal.singlepipecom.com and
updating contact preferences. SinglePipe continues to have, and reserves the
right to send Customers service updates, bulletins and other important
information about their SinglePipe services.
Absent any instructions limiting the use of a visitor's
information, SinglePipe may use the contact information provided by visitors to
SinglePipe Sites to provide information about additional services and products
offered by the SinglePipe family of companies, SinglePipe authorized agents,
and other goods and services providers with whom SinglePipe has relationships
and whose offerings might be of interest to visitors. SinglePipe will not,
however, sell or trade a visitor's personal information unless we are authorized
by you or legally required to do so, or in the case of imminent physical harm
to the visitor or others.
Information disclosed in a public space, including on any
bulletin board, chat room, or website SinglePipe hosts for Customers as part of
SinglePipe services is available to anyone else who visits that space.
SinglePipe cannot safeguard any information that is disclosed or stored in
these locations. Additionally, SinglePipe websites contain links to sites that
belong to third parties unrelated to SinglePipe. SinglePipe assumes no
responsibility for the content accessible on such sites or the privacy
practices of those content providers and recommends that visitors to those
sites review the privacy policy statements of those sites.
B. Information Collected from Customers
1. Customer Information Collected by SinglePipe
When enrolling for or purchasing services from SinglePipe,
or participating in a business referral program, Customers may be required to
provide some or all of the following information in order to establish an
account and order services: Name; Service Delivery Location/Address; Billing
Address; Account Number; Credit card number; Phone or Fax Number; and Email
Address. For account security, verification or tax purposes, SinglePipe may also
request: Date of birth, Social Security Number or Driver's license number of
the person placing the order or making a service request. For corporate
accounts, SinglePipe may also request the Company/Customer name, Federal Tax
ID, and other information a company Customer/employer may ask SinglePipe to
collect, such as purchase order number, employee number and job title of the
individual responsible for business account administration.
2. How SinglePipe Uses Customer
Information
SinglePipe needs the Customer information it collects from
telephony and data Customers to process orders, provide and bill for services.
SinglePipe may also share necessary information with outside parties, such as
third party vendors or shipping companies, to complete an order.
In the normal course of providing local and long distance
telephone services, SinglePipe collects and maintains this information which,
when matched with detailed Customer call activity, calling patterns, class or
type of service, technical characteristics, long distance and local service
billing records, directory assistance charges, and other information is known
under Federal Communication Commission ("FCC") regulations as
Customer Proprietary Network Information ("CPNI").
Absent any restrictions on our use of CPNI or instructions
from you otherwise, SinglePipe may use Customer information and/or CPNI to
provide information about additional services and products offered by the
SinglePipe family of companies, SinglePipe authorized agents, and other goods
and services providers with whom SinglePipe has relationships and whose
offerings might be of interest to Customers. SinglePipe will not, however, sell
or trade CPNI or other contact information unless we are authorized by a
Customer or legally required to do so. You may update your contact information
and/or request that SinglePipe refrain from using your CPNI or other contact
information for commercial purposes by contacting your Customer Care
representative (or at http://portal.singlepipecom.com).
Restricting use of CPNI or opting out of receiving commercial communications
from SinglePipe will not eliminate all SinglePipe marketing or other contacts
about the Services provided to a Customer. Additionally, SinglePipe and its
agents can and will use Customer contact information to get in touch with
Customers if SinglePipe has trouble processing an order or needs to contact a
Customer about a service or billing related matter. SinglePipe may also, where
permitted by law or authorized by a Customer, provide this information to
credit bureaus, or provide information and/or sell receivables to collection
agencies, to obtain payment for SinglePipe-offered products and services.
3. Directory Information and Caller ID
Customers that subscribe to SinglePipe local telephony
services are given the opportunity to request that their name, number and
address be or not be published in directories, be made available through
directory assistance or appear in "Yellow Pages" or other similar
business directories. Such requests may require payment of additional fees.
Please contact your local SinglePipe service representative for more
information. Telephone service Customer's name and number may be, where
available, transmitted and displayed on a Caller ID device unless caller has
elected to block such information. Please note that Caller ID Blocking does not
prevent the display of your number when dialing certain business numbers, 911,
900 numbers, or toll-free 800, 888, 877.
II. Email Addresses
SinglePipe collects email address information from Internet
visitors and Customers (where voluntarily provided or required). SinglePipe
will use your email address to respond to any email inquiry sent to SinglePipe,
or to follow up on your visit to the SinglePipe Sites. From time to time,
SinglePipe may send emails about SinglePipe products and services, or offers
that SinglePipe believes will be of interest. SinglePipe may also share your
email address with providers whom SinglePipe has a relationship with and who
either provide SinglePipe-offered services or whose products or services may
also be of interest. In all cases, we hope recipients will find this
information useful, but if you do not wish to receive such email from SinglePipe,
please indicate that you'd prefer not to receive such information or offers
from SinglePipe when you provide your email address. You can always change your
preferences by visiting http://portal.singlepipecom.com
to update your contact preferences or by clicking on the
"unsubscribe" link that we include in all of the commercial emails we
send.
III. Exceptions and Limitations
There are times when, in order to comply with applicable
laws, regulations, court or administrative orders, subpoenas or other matters,
SinglePipe must disclose information. SinglePipe cooperates fully with state,
local, and federal officials in any investigation relating to any content
(including personal or private electronic communications transmitted to
SinglePipe) or purported unlawful activities of any user of any SinglePipe Site
or SinglePipe service, and takes reasonable measures to protect the proprietary
rights of the SinglePipe Companies. If necessary to comply with law or cooperate
with law enforcement activity, SinglePipe may disclose personally identifiable
information of web visitors and/or Customers. SinglePipe reserves the right to,
and will, share information when it believes, in its sole discretion, it is
necessary to prevent unlawful use of communications services, when necessary to
repair or restore network outages, in emergency situations (e.g. 911 calls;
matters of public safety, etc) or to protect the security or integrity of the
SinglePipe Sites or the SinglePipe Companies. In addition, SinglePipe may
monitor the areas of communication of any kind (i) to satisfy any law,
regulation, or government request (e.g. response to private or law
enforcement-issued subpoena); (ii) if such disclosure is necessary or appropriate
to operate SinglePipe (e.g. recording of Customer Care calls); or (iii) to
protect the rights or property of SinglePipe or others (e.g. to prevent fraud,
infringement of rights, etc).
Additionally, in connection with the potential sale or
transfer of any of its interest in any SinglePipe Affiliate or SinglePipe Site,
SinglePipe reserves the right to sell or transfer visitor or Customer
information to a third party that (i) concentrates its business in
communication products or services; (ii) agrees to be SinglePipe's successor in
interest with regard to the maintenance and protection of information collected
and maintained by SinglePipe; and (iii) agrees to the material obligations of
this policy statement.
IV. Security
SinglePipe utilizes technological and business efforts to
keep Customers' personal information secure and confidential through safeguards
such as the use of secure encryption technology during transmission of certain
data, or by restricting physical access to systems on which personal information
is stored by appropriate logon and/or password controls. Information collected
from visitors and Customers is stored in databases SinglePipe controls directly
or through contracts with service providers. Credit card information is used
only to bill Customers for the products and services they receive. SinglePipe
does not share credit card information except as may be necessary to process
Customer transactions. On those SinglePipe Sites where you may provide
SinglePipe with credit card or other ordering information via the web,
SinglePipe employs customary web-based security and encryption protocols,
examples of which include Secure Socket Layer (SSL) and Secure Electronic
Transaction (SET), to secure transmission of that information. If your browser
does not support use of such secure connections, or if you prefer not to send
your credit card number over the Internet, you can place your order by calling
us at the toll free number listed on the SinglePipe web site. However, as effective as modern security
practices are, no physical or electronic security system is impenetrable.
SinglePipe cannot guarantee the security of databases, nor can SinglePipe
guarantee that information supplied by you will not be intercepted while being
transmitted over the Internet.
V. Protecting the Privacy of Children
Protecting the privacy of the very young is uniquely
important, particularly on the Internet. SinglePipe Sites are designed to
provide commercial business information and allow service ordering and management
by adults. SinglePipe Sites are not designed to attract minors, in particular
children under the age of 13. SinglePipe does not market to or knowingly
collect information from anyone under the age of 13. Children should always get
permission from their parents before sending any information about themselves
(such as their names, email addresses, and phone numbers) to anyone over the
Internet.
Should you have any questions about this policy or your
information held by SinglePipe, please contact us at one of the following:
E-mail: support@singlepipecom.com
Phone: 859.721.4200
U.S. Mail: SinglePipe Communications
Suite 270
2704 Old Rosebud Road
Lexington, KY 40509
Policy Dated: January 1, 2008